Beyond the “Green Screen” - How Industrial Finishes Transformed Operations with Rover Point of Sale and Rover Pay
“It’s something that I’ve been looking into for many years…to bring more modern technology for our operating systems, and I think it’s a great fit for us and allows us to keep the functionality we currently enjoy…giving them (employees) an interface that really walks them through the process, making it more intuitive.”
– Ray Pfaff, Director of Operations
Headquarters: Eugene, OR
Industry: Distributor of Automotive and Industrial Coatings
Challenge
With six decades of experience, Industrial Finishes has established itself as a leader in the automotive, aerospace, and wood finishing industries. Managing multiple business units across 45 branches nationwide has always been a complex task. Their highly customized legacy PICK system, having served them well for over three decades as the company expanded and onboarded new employees, started to show its age. The manual processes, outdated interface, and inefficiencies in payment processing were slowing them down—and so they recently turned to Rover Point of Sale and Rover Pay – applications within the Rover Business Suite.
“As a company, we’ve experienced rapid growth, and with that growth came a range of new challenges. The situation wasn’t just frustrating for employees—it was also affecting our ability to move quickly in a competitive market.”
– Ray Pfaff, Director of Operations
Solution
The integration of Rover Point of Sale and Rover Pay focused on:
- Modern Interfaces: Introduced user-friendly interfaces for store employees, customers, and office personnel.
- Immediate Processing: Ensured instant order and payment processing, improving transaction efficiency and enabling more effective inventory and sales management across all locations.
- Reduced Manual Work: Eliminated the need for manual reconciliation by individual stores and the accounting department, streamlining financial operations.
“Just make sure that you’re looking at your biggest need in your business and then tackle that first and make sure that you work with Zumasys team to align on that. If you attack like we did, the biggest issues in our company, you get quick wins, which builds momentum. And so I would encourage people to start with the biggest pain points and then go from there.”
– Keith Clark, Operations Manager
Impact
On top of the efficiency gains, Rover Business Suite has enhanced customer experience. Checkout times are faster, Rover Pay’s PCI compliance ensures transactions are safe. New hires are able to be productive from their very first day, and the company has enhanced its ability to open new locations quickly with minimal training in support of the company’s growth and expansion goals.
Conclusion
Industrial Finishes continues to expand its use of Rover Business Suite across multiple locations and fully leverage Rover POS, Rover Pay, and CRM solutions, further optimizing their retail, route, and wholesale operations.
“I just have been amazed with how easy and comfortable it is to transition over to the team at Rover. We have more resources. We still got really good, dedicated people, easy to talk to, easy to work with. You guys have really made it seamless. I appreciate that.”
– Ray Pfaff, Director of Operations